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Customer Care Representative

Beachcomber Hot Tubs is currently looking for an enthusiastic full time Customer Care & Account Solutions Representative to join our Customer Care Team in Surrey, BC

Who We Are:

Founded in 1978, Beachcomber Hot Tubs is a leading manufacturer and retailer of luxury Hot Tubs. Beachcomber is passionate about educating our customers on the associated health benefits and enhancements in quality of life derived from hot tubbing. We manufacture the world’s most comfortable and energy efficient hot tubs, and set the highest standard for quality in the industry

At Beachcomber, we are committed to our customers for life.  This commitment is not one we make lightly; we love our customers and we treat them like we would our own families – with respect and care. We carefully choose to align ourselves with individuals with the same values as us, who are committed to taking care of the customer and their needs. 

Our home office and manufacturing plant is located in Surrey, British Columbia, plus we have dedicated sales and service Centers in Surrey, Oakville, Montreal and San Diego. We are a company filled with high energy people with a willingness to put the customer’s needs first.

Your Role:

Working out of Beachcomber’s Headquarters in Surrey BC you will be joining a motivated and passionate customer care team.  Your attention to detail is critical when processing orders and your keen eye for process improvement will allow us to continue to grow and shape our team.  This role is responsible for providing top-notch support to our network of dealers in Canada and around the world for Hot Tubs, Plus Products and Water Care along with providing some basic technical product assistance.

Responsibilities:

  • Provide industry leading support to our customers and dealer partners via telephone, live chat and email.  
  • Grow sales from your list of assigned dealer partners by being a reliable resource that effectively shares best practices and promotes new offers
  • Develop strong and positive relationships within the Beachcomber Dealer network
  • Provide full cycle processing and support for orders of Hot Tubs, Plus Products, and Water Care
  • Act as an advocate for the customer with a view to driving improvements in process and products.
  • Manage and maintain customer and dealer information within our CRM
  • Provide positive solutions based on the Beachcomber Hot Tub Guarantee Policy
  • Maintain and respond to inquiries coming through the Beachcomber Website
  • Maintain and update the factory Hot Tub Inventory
  • Provide widespread support to internal customers and team members
  • Other duties/projects as assigned.

What We Are Looking For:

  • Excellent customer service skills and a passion for creating amazing customer experiences
  • Outstanding communication skills, both written and verbal
  • Outgoing, positive and friendly personality
  • 3-5 years direct Customer Service and/or Contact Centre Experience
  • Previous CRM and/or SysPro experience considered an asset
  • Quick learner and with the ability to retain and deliver a wide range of information
  • Detail oriented, analytical and very organized with the ability to multi-task
  • Solution oriented, with the ability to listen, troubleshoot and develop solutions for our customers
  • Ability to work under pressure with tight timelines
  • Excellent Computer literacy with experience in MS Office

 

Why Beachcomber Hot Tubs:

Competitive Salary
Comprehensive benefits package
Fantastic career growth and the opportunity to build something truly exceptional
Joining a Canadian, leading manufacturer in the hot tub/spa industry
Education, training and mentorship programs
Employee Hot Tub Discount Purchase Program

 

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